Answers, in plain English.

Yes. CareLink Jamaica is a trading name of Verified Care Family Services, registered in Jamaica, Reg. No. 12425/2026. You are welcome to verify it at orcjamaica.com.

Two ways. Browse caregivers on /find-a-sitter, message the one you like on WhatsApp via their profile, and confirm the booking — we send the contract and payment link. Or skip the browsing: tell us what you need on /enquiry, or message us directly on WhatsApp at +1 (876) 386-2385, and we will match a verified caregiver to your parish, hours, and budget.

Every CareLink caregiver must produce a current JCF Police Certificate, which we verify against government-issued ID. We also confirm their experience by calling and checking at least two references from prior employers, schools, or families. The gold verified badge on profile cards only appears when these checks are all complete. We never use stock photos or fabricated profiles — see /safety for the full disclosure.

It depends on the parish, the hours and the kind of care, and we quote every booking on WhatsApp before you confirm it. Occasional sitting is quoted per day or per evening rather than by the hour. Live-in nannies and helpers are typically paid J$14,000–J$20,000 a week plus room and board nationally, and around J$20,000–J$25,000 in Kingston. See /pricing for our fees.

For a placement, you pay your caregiver directly by bank transfer, Lynk or cash, and CareLink never handles her wages; our fee is the fixed placement fee. For occasional bookings, such as weekend or evening sitting, you pay CareLink per booking and we pay the sitter. Families abroad can pay CareLink in USD by PayPal, international transfer or remittance.

If your placed caregiver resigns or isn't the right fit within 30 days of her first working day, we search again and run the full four checks on her replacement at no additional fee. It applies to the Full Placement and Recurring Part-Time tiers, one replacement cycle per placement fee. See /guarantee for the terms in full.

For long-term live-in or live-out placements we run a managed service. One fee: a one-time Matching & Verification Fee of J$25,000 for a full-time or live-in role, or J$15,000 for a recurring part-time role. It is fixed and the same for everyone, and covers the complete search, all four checks, the candidate presented for your own interview, the written role brief, and the 30-Day Replacement Guarantee. There is no success fee. The caregiver's salary is separate and agreed directly between you and her. See /pricing.

Our diaspora flow handles this. You pay CareLink's fees in USD by PayPal, international transfer or remittance. For a placement, the caregiver's wage is agreed with her and paid to her directly; for occasional bookings, we pay the caregiver in JMD. Discovery call by WhatsApp video, weekly written summaries with photos shared by mutual agreement. We work with families in New York, Toronto, London, Miami, and further. See /diaspora.

Yes. Once a booking is marked completed, both parent and caregiver can leave a 1–5 star review with comments. Reviews refresh the caregiver's AI-generated profile summary, which is what other families read.

Tell us straight away on WhatsApp. We move quickly — the replacement search begins the same day. We respond to every urgent request as fast as we can, but we do not put a clock on it — finding the right person takes as long as it takes, and we would rather be honest about where the search stands than hit a deadline with the wrong caregiver.

Browsing and messaging are free, forever. CareLink does not take a percentage of any booking — we are paid by families through the fixed placement fees published at /pricing.

Apply at /apply, then send your documents on WhatsApp: a photo of your government ID, a passport-size photo, and your JCF Police Certificate or the Tax Office receipt if you have applied. We telephone at least two references and interview you. Verification takes as long as it takes to reach your references, and we never shorten a check.

Yes. Every CareLink caregiver must produce a current JCF Police Certificate (the document must not be expired). It costs J$3,000, paid at any Tax Office with your TRN. The cost is yours and the document stays yours. While it processes, send us the Tax Office receipt. See /blog/jcf-police-record-guide-jamaica for the full step-by-step guide.

It depends on the role. Live-in roles typically pay J$14,000–J$20,000 a week plus room and board nationally, and around J$20,000–J$25,000 in Kingston. Day roles are quoted per day. Your pay is agreed with the family before day one and written into your role brief. See /sitter-earnings for more.

No. Caregivers keep 100% of their stated rate, and nothing is ever deducted from your earnings. Caregivers never pay CareLink anything, at any stage — families pay the placement fee.

For a placement, the family pays you directly by bank transfer (NCB, Scotia, JN, JMMB), Lynk or cash. For occasional bookings, such as weekend or evening sitting, CareLink pays you your agreed rate after the booking.

Message the parent and CareLink concierge as soon as possible. We will help find a replacement and you will be marked as cancelled for that booking. Caregivers who cancel more than twice in 90 days are reviewed. Reliability is a verification standard, the same as the Police Certificate.

Yes. You are never obligated to accept a booking. Use the in-app decline option with a reason — common reasons (rate too low, distance, hours, child age outside your comfort zone) help us match you better next time.

It means a caregiver has cleared all four checks: government ID checked against her face, a current JCF Police Certificate, at least two references telephoned by our team, and an interview with CareLink. If any one of the four is outstanding she is shown as Vetted instead, and we tell you which one is missing.

Reach out to us via WhatsApp at +1 (876) 386-2385 with the booking ID. We review every disputed review against the booking timeline and the messages on the platform. Reviews that violate our community standards (false claims, personal attacks, discrimination) are removed.

CareLink does not run training courses. If you want a recognised qualification, HEART/NSTA Trust offers caregiving, early childhood and housekeeping courses. Once we have verified a certificate, we show it on your profile.