Answers, in plain English.

Yes. CareLink Jamaica is a trading name of Verified Care Family Services, registered in Jamaica, Reg. No. 12425/2026. You are welcome to verify it at orcjamaica.com.

Three ways. Browse caregivers on /find-a-sitter, message the one you like on WhatsApp via their profile, and confirm the booking — we send the contract and payment link. Or skip the browsing and message us directly on WhatsApp at +1 (876) 386-2385 and we will match a verified caregiver to your parish, hours, and budget. Or post a one-off job on /post-a-job and let caregivers apply.

Every CareLink caregiver must produce a current JCF Police Certificate, which we verify against government-issued ID. We also confirm their experience by calling and checking at least two references from prior employers, schools, or families. The gold verified badge on profile cards only appears when these checks are all complete. We never use stock photos or fabricated profiles — see /safety for the full disclosure.

Standard hourly rates run J$600–J$1,000 per hour across most parishes. Premium rates (J$900–J$1,500/hr) apply in Kingston Metro and for experienced caregivers. Weekly nannies are typically J$35,000–J$80,000 for full-time live-out and J$80,000–J$200,000 per month plus room and board for live-in. See the full grid on /pricing.

Bank transfer, Lynk, or cash on the day. Diaspora parents pay in USD via PayPal. You pay your caregiver directly — CareLink does not take a percentage of her rate, so what you pay is what she gets.

If your placed caregiver resigns or isn't the right fit within 30 days of her first working day, we search again and run the full four checks on her replacement at no additional fee. It applies to the Full Placement and Recurring Part-Time tiers, one replacement cycle per placement fee. See /guarantee for the terms in full.

For long-term live-in or live-out placements we run a managed service. One fee: a one-time Matching & Verification Fee of J$25,000 for a full-time or live-in role, or J$15,000 for a recurring part-time role. It is fixed and the same for everyone, and covers the complete search, all four checks, the candidate presented for your own interview, the written role brief, and the 30-Day Replacement Guarantee. There is no success fee. The caregiver's salary is separate and agreed directly between you and her. See /pricing.

Our diaspora flow handles this. We bill in USD by PayPal, international transfer or remittance, and pay your caregiver in JMD. Discovery call by WhatsApp video, weekly written summaries with photos shared by mutual agreement. We work with families in New York, Toronto, London, Miami, and further. See /diaspora.

Yes. Once a booking is marked completed, both parent and caregiver can leave a 1–5 star review with comments. Reviews refresh the caregiver's AI-generated profile summary, which is what other families read.

Tell us straight away on WhatsApp. We move quickly — the replacement search begins the same day. We respond to every urgent request as fast as we can, but we do not put a clock on it — finding the right person takes as long as it takes, and we would rather be honest about where the search stands than hit a deadline with the wrong caregiver.

Browsing and messaging are free, forever. CareLink does not take a percentage of any booking — we are paid by families through the fixed placement fees published at /pricing.

Apply at /become-a-sitter. You will fill out a profile, upload a current JCF Police Certificate, and provide at least two work references we call to confirm your experience. Once we verify everything, your profile goes live to parents in your parish. The whole process typically takes 5–10 business days.

Yes. Every CareLink caregiver must produce a current JCF Police Certificate (the document must not be expired). CareLink reimburses the J$3,000 cost of the certificate after you get placed with a family. See /blog/jcf-police-record-guide-jamaica for the full step-by-step guide.

Caregivers set their own hourly rates. Most CareLink caregivers list between J$600 and J$1,500 per hour depending on parish, experience, and the kind of care (newborn vs school-age, single child vs multiple, daytime vs overnight). For full-time placements, weekly rates typically range J$35,000–J$80,000 for live-out and monthly J$80,000–J$200,000 for live-in. See /sitter-earnings for the calculator.

No. Caregivers keep 100% of their stated rate, and nothing is ever deducted from your earnings. Caregivers never pay CareLink anything, at any stage — families pay the placement fee.

Bank transfer (NCB, Scotia, JN, JMMB), Lynk, or cash on the day. For PayPal bookings, CareLink releases funds to your bank or Lynk within 24 hours of the booking ending. Set up your payout details on the sitter dashboard.

Message the parent and CareLink concierge as soon as possible. We will help find a replacement and you will be marked as cancelled for that booking. Caregivers who cancel more than twice in 90 days are reviewed. Reliability is a verification standard, the same as the Police Certificate.

Yes. You are never obligated to accept a booking. Use the in-app decline option with a reason — common reasons (rate too low, distance, hours, child age outside your comfort zone) help us match you better next time.

When three or more real Jamaican parents, neighbours, church members, or former employers vouch for you on your profile, you earn the Community Trusted badge. It is the strongest trust signal on the platform after the verified badge and unlocks priority placement in matching.

Reach out to us via WhatsApp at +1 (876) 386-2385 with the booking ID. We review every disputed review against the booking timeline and the messages on the platform. Reviews that violate our community standards (false claims, personal attacks, discrimination) are removed.

We are rolling out short paid training modules in 2026 — CPR refreshers, newborn care basics, behaviour-management essentials. CareLink-trained caregivers will carry a special badge and get priority placement. Join the caregiver WhatsApp group via the dashboard for early access.