The 30-Day Replacement Guarantee.
If your placed caregiver resigns or isn’t the right fit within 30 days of her first working day, we search again and run the full four checks on her replacement — at no additional fee.
How the guarantee works
No claim form and no argument. You tell us, and we start again.
You tell us it isn't working.
A WhatsApp message is enough. Tell us what went wrong — whether she resigned, or the fit was wrong in a way you could not have known on day one.
We search again, and re-verify.
We move quickly — the search begins the same day. A new search for the same role, and the full four checks on whoever we put forward: government ID against her face, a current JCF Police Certificate, references we personally telephone, and an interview.
She starts on a fresh role brief.
We rewrite the written role brief using what we learned the first time. Most placements that fail, fail on an expectation nobody wrote down.
Why we can offer this
Because the fee you pay is for the search and the verification — not for a name on a list. If the placement does not hold, the work was not finished, so we finish it.
- One fixed fee, no second bite. There is no success fee and no percentage of her wage, so a replacement costs us work rather than costing you money again.
- We would rather be slow than wrong. We do not put a clock on finding the right person. The right helper for your mother is worth more than a fast one.
- A written role brief on every placement. It is the single biggest reason a placement holds, and the thing most Jamaican households never do.
The terms, in plain sight
What’s covered
- Applies to the Full Placement and Recurring Part-Time tiers.
- One replacement cycle per placement fee.
- The 30 days run from the caregiver's first working day.
- The replacement is for the same role as originally agreed.
The honest fine print
What this guarantee does not do — said plainly, so nobody discovers it at a bad moment.
It is not a refund
The guarantee is a second search and a second full verification, at no additional fee. It is not a return of the placement fee, because the search and vetting work was genuinely done.
It is not a time promise
We do not promise to place a replacement within any fixed window. Finding the right person takes as long as it takes, and some roles — live-in, dementia experience, a specific parish — take considerably longer than others. We would rather tell you honestly where the search stands than hit a deadline with the wrong person.
It covers the role you agreed, not a new one
The replacement is for the same role as originally agreed. If what you need has genuinely changed — full-time instead of part-time, elder care instead of childcare — that is a new placement, and we will say so rather than quietly stretch the guarantee.
If something concerns you about safety, do not wait 30 days. Message us immediately on WhatsApp. Safety concerns are handled straight away and are not a guarantee matter.
A placement should hold. If it doesn’t, we go again.
Tell us what your household needs and we’ll be straight with you about what we can find, and how long it is likely to take.