How we verify every caregiver — step by step.
No badge appears on a caregiver’s profile until she has cleared every one of the four checks below. We disclose everything so you can decide if our standard meets your standard.
Four checks before a caregiver is presented
No CareLink Verified badge until all four clear — plus community annual re-verification on top.
JCF Police Certificate
The caregiver uploads a current Jamaica Constabulary Force Police Certificate. We confirm the document is within validity, that the name matches government-issued ID, and that the issuing officer block is intact. Expired certificates are rejected. CareLink reimburses the J$3,000 cost after the caregiver gets placed with a family.
AI document review
Claude vision (an Anthropic large language model with image understanding) reads the certificate, extracts the name, certificate number, and expiry, and flags any visual irregularities. The AI assessment is stored on the caregiver profile. A human reviewer always makes the final call — the AI is a flag, not a verdict.
Reference checks
We call at least two prior employers, schools, or families. Same question set every time so we are comparing like for like, not vibes for vibes. We document what we heard, including anything mixed, on the caregiver's internal profile.
Interview
Every caregiver is interviewed by CareLink before she is ever presented to a family. In the same process — and using those same reference calls — we confirm the households she has actually served, the ages they've cared for, how long she worked, and why she left, documenting anything that doesn't line up on the caregiver's internal profile.
Community vouches
Once a caregiver is verified and on the platform, people who actually know her — former employers, neighbours, church members, school parents — can vouch for her on her profile. Three or more vouches unlock a Community Trusted badge. It is distinct from the CareLink Verified badge and never a substitute for the four checks.
Clinical oversight
Elder care, patient care, and special needs candidates are additionally reviewed with the support of a Registered Nurse with over 8 years of clinical experience. Competency claims on every file in these categories are checked with clinical eyes before a candidate is presented.
What CareLink will never do.
The brand-ending list. We have written these out so you can hold us to them.
- ×Show stock-photo people as if they were real caregivers on the platform.
- ×Display a verified or Police-Cert-checked badge that is not backed by an actual cleared verification on file.
- ×Fabricate review counts, ratings, completed-job counts, or testimonials. Empty states stay empty until real data fills them.
- ×Claim insurance, accreditation, or partnerships we do not have. If a feature is coming, we say “coming” until it lands.
- ×Let a caregiver onto the platform while their JCF Police Certificate is expired or pending. No exceptions for any caregiver, no matter how many bookings they have completed.
- ×Sell or share parent or caregiver personal data with third parties for marketing. See /privacy for the full policy.
On the day of the booking
Verification gets a caregiver onto the platform. Structural safeguards keep every booking accountable.
In-platform booking only
Confirm bookings through the CareLink booking flow, not by side-channel cash deals. That is what lets us hold the contract, the rate, the time window, and the response support.
WhatsApp logs
Every message between you and your caregiver on the platform is logged. We can reconstruct a timeline if something is disputed.
30-Day Replacement Guarantee
If your placed caregiver resigns or isn't the right fit within 30 days of her first working day, we search again and re-verify at no additional fee. See /guarantee.
Live concierge
Message +1 (876) 386-2385 anytime during business hours (Mon–Sat, 7 AM – 9 PM JM). Out-of-hours messages get an automated acknowledgement and are picked up first thing.
Safety questions, answered
What does CareLink actually verify before a caregiver can take bookings?
Four checks, and no caregiver is presented to a family until all four are complete: (1) government ID checked against her face, so the person on the profile is the person at your door; (2) a current JCF Police Certificate — no exceptions — with the original document inspected, the name matched against her ID, expiry confirmed, and an AI vision review to flag anomalies; (3) references personally telephoned by us, at least two previous employers, schools, or families, and we document what we heard including anything mixed; (4) an interview with CareLink, in which we also confirm the households she has served and the ages she has cared for. Every caregiver is re-verified annually. Community vouching is available on caregiver profiles once she is on the platform, and three or more vouches unlock a Community Trusted badge — a peer signal that is separate from, and never a substitute for, the four checks above.
What is the JCF Police Certificate, and why does it matter?
It is an official document from the Jamaica Constabulary Force showing the caregiver has no criminal record on file. It is the gold-standard background check in Jamaica and required for any caregiver to take a CareLink booking. The document expires; we will not let a caregiver work on an expired certificate. CareLink reimburses the J$3,000 cost after the caregiver gets placed with a family. See /blog/jcf-police-record-guide-jamaica for the full step-by-step guide to getting one.
How does the AI document review work?
When a caregiver uploads their JCF Police Certificate, we run it through Claude vision (an Anthropic-built large language model with image understanding). The model is prompted to extract the name, the issuing officer signature block, the certificate number, and the expiry date — and to flag any visual irregularities (signs of edits, missing watermarks, wrong document format). The AI assessment is stored on the caregiver's profile but never displayed to parents as the deciding factor. A human reviewer makes the final call.
Does the verified badge mean a caregiver is risk-free?
No verification system in the world is risk-free, and we do not pretend ours is. The CareLink Verified badge means a caregiver has cleared the four checks above. It does not mean nothing can ever go wrong. We pair verification with structural safeguards: in-app booking history, WhatsApp message logs, two-way reviews, community vouching, and an active concierge you can reach at any time. If something concerns you about a booking, message us immediately.
What if I see a profile that looks fake?
Report it. WhatsApp +1 (876) 386-2385 or email hello@carelinkja.com with the caregiver's profile URL. We pull the profile within an hour during business hours pending review. Brand integrity is the entire product. We would rather over-react to one report than let a fake profile sit on the site for a day.
Are caregivers insured?
Insurance coverage is being arranged with a licensed Jamaican insurance partner and will be announced when it is in place. We will not advertise insurance we do not yet carry. In the meantime, the contract template between parent and caregiver includes liability language and we are transparent that primary household insurance — yours — remains the first line of cover.
How are parents verified?
Parents register with a Jamaican phone number that we verify via SMS. For diaspora bookings paid in USD, we verify the card holder name matches the booking name. Caregivers see the parent's first name, parish, and a brief description of the household before they accept — same Privacy posture as the caregivers themselves.
What happens after the booking?
Both sides can rate the booking on a 1–5 star scale with comments. Reviews refresh the caregiver's AI-generated profile summary that other parents read. Caregivers who cancel more than twice in 90 days are reviewed. Caregivers who receive a written safety concern in a review are paused pending investigation.
Does a nurse review caregivers?
For elder care, patient care and special needs placements, yes. Our Registered Nurse reviews each candidate's training and experience claims as part of our vetting. CareLink places caregivers; we do not deliver nursing or medical services ourselves.
Is CareLink a registered business?
Yes. CareLink Jamaica is a trading name of Verified Care Family Services, registered in Jamaica, Reg. No. 12425/2026. You are welcome to verify it at orcjamaica.com.
Have a safety question we have not answered?
Message our concierge on WhatsApp. We reply within one hour during business hours.